Frequently asked questions¶
Setup¶
How do I switch to External File Storage? : Set up a file account, then run a migration from Tenant Media to External File Storage. When the run ends without failures, the storage source switches. See Set up external storage.
Why can't I change the Media Storage Source field? : On purpose. The storage source only changes after a successful migration, so pictures never become unreachable. See Migrate pictures.
Which storage types are supported? : Every type available in File Accounts in your Business Central, such as Azure Blob Storage, Azure File Share and SharePoint.
Can items and employees use different storage accounts? : Media Bridge assigns one account to all its file scenarios when you choose it in the migration wizard. You can assign another account to Employee Media on the File Accounts page afterwards, but the storage source (Tenant Media or External File Storage) is the same for all.
Pictures¶
Why don't I see the carousel on the Item Card? : The carousel is only shown with External File Storage (or in a consumer company). With Tenant Media, the standard Business Central picture factbox is used.
Why do list pages no longer show item thumbnails? : List pages and tiles read the picture from the database. After a migration with Delete Source After Transfer, it is no longer there. Migrate without deleting the source if you need those thumbnails.
Can I drop several files at once? : No. Drop one file at a time.
Which file types are accepted? : JPEG, PNG, GIF, WEBP and BMP.
What happens to the picture when I delete an item? : The external file is deleted too. With Tenant Media and Auto Clear Orphaned Media on, orphaned media is also cleaned up.
Migration¶
Can I keep working during a migration? : Yes, when you run it in the background. Pictures are readable during the migration, because Media Bridge reads from the other storage source for records that are not migrated yet.
What if a migration is interrupted? : Resume it from Media Migration Runs. Records that were already transferred are not uploaded again. See Fix failed records.
Can I move pictures back to Tenant Media? : Yes. Run the wizard with From = External File Storage and To = Tenant Media.
What does a dry run do? : It counts what would be transferred and skipped, without changing anything and without recording a run.
Multi-company¶
Do employee photos follow the media source company? : No. Employee photos always belong to their own company.
Can a consumer company be a source for another company? : No. Media Bridge prevents chains of media source companies.