Clear item pictures (sandbox)¶

Delete the Tenant Media pictures of all items and item variants in the current company, including their thumbnails. Use it to reset a sandbox, for example before testing a migration again.

Permanent

The pictures are deleted from the database and cannot be recovered.

When to use this

You test Media Bridge in a sandbox and want to start again without item pictures in the database.

1. Prerequisites¶

The environment is a sandbox. The action is not shown in production.
You have the Clear Item Media permission set (FRW Clear Item Media).
The company manages its own pictures (not a consumer company).

2. What is deleted, and what is not¶

Deleted	Kept
Tenant Media pictures of items and item variants in this company	Pictures in External File Storage, and the file references on the records
Their media sets and thumbnails	Media of other apps and of the base application
The picture reference on the item and variant records	Pictures of other companies
	Media that is also used outside item and variant pictures

3. Steps¶

Search for Media Bridge Setup and open the page.
Choose Clear Item Pictures.
Read the first confirmation. It shows the number of items, variants, media records and thumbnails. Choose Yes.
On Confirm Clear Item Pictures, type the company name exactly and choose OK.

A message confirms how many pictures were deleted.

4. Verify¶

Items and variants no longer show a Tenant Media picture.

5. Common signals you may need this procedure¶

The company name does not match

The typed name differs from the current company name. Nothing was deleted. Try again and type the name exactly.

There are no item or item variant pictures in Tenant Media to delete.

Nothing to delete in this company.

Clearing item pictures is not available because this company uses a media source company.

Run it in the source company.

Clearing item pictures requires a user to confirm it and cannot run in the background.

The function was started from a background session. It can only run interactively.